Fraud Reporting2018-03-26T14:34:55+00:00


Take Action to Stop Fraud

If you’re hit with fraud, the last thing you want is to be on hold for 2 hours listening to light jazz from 1983. While big box banks don’t think that’s a problem, Southwest Louisiana Credit Union goes the distance to protect your accounts and ensure your hard-earned cash is safe. Our fraud team uses advanced fraud prevention systems to scan member accounts for unusual activity and protect against unauthorized purchases.

What to Do If You’re a Victim

If you’ve become a victim of fraud, look no further! Our Fraud Service will work with you to help restore your information and prevent any further damage, free of charge. It’s simple as that.

If your card is lost or stolen, or you suspect you’re a victim of fraud or identity theft, call Southwest Louisiana Credit Union at 337-477-9190 immediately or call our 24-hour number 800-325-3678 for debit cards or 800-543-5073 for credit cards. We’ll put an urgent hold on your account while we work to restore everything.

If your bank statement shows that you bought a $600 hot pink scooter in Iceland, you may be the victim of fraud—unless you enjoy outdoor motor sports in wintery climates. If a transaction was posted to your account that you didn’t authorize, it’s considered fraud and should be reported as such. Your debit card or credit card will need to be hot-carded as soon as possible. But, then it is important that you go to our closest branch and complete a Fraud Packet so we ensure all fraudulent activity on your account is properly disputed.

Checking & Savings

If you suspect your checking and/or savings account has been compromised, please contact our office immediately so we can put a hold on your account and investigate the matter. We won’t stop until everything is right again.

What We’re Doing for You

Using state-of-the-art fraud prevention systems, we monitor your accounts for fraud and unusual activity and our Fraud Services will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won’t be responsible for false charges to your account.

If you plan to travel internationally or domestically, you can add travel notifications as an added safeguard. This allows you to use your Southwest Louisiana Credit Union debit and credit cards when our fraud monitoring would normally question any purchases you make.

Please just call 337-477-9190 to place a travel notification on the account. Please be sure to provide the location and dates of your travel, including stopovers if you’ll have connecting flights.

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