Online and Mobile Security2018-03-26T14:33:15+00:00


Fight off Web Threats

So we all know that the Internet is the perfect place to watch cat videos and stalk your ex-girlfriends, but it’s also a conduit for hackers, scammers and other predators. But don’t worry. Southwest Louisiana Credit Union is here (cue the superhero pose).

Attackers aim to steal a victim’s identity and financial account details. All of your online activity, including email messages, online shopping transactions and social media interactions are susceptible to attack.

What To Do If You’re a Victim

Let’s get you back on your feet. If you believe your personal information has been accessed, follow these steps immediately:

  • Change your passwords from an uninfected computer.
  • Ensure all firewall, anti-virus and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that are detected.
  • Check your account information frequently. If you suspect fraudulent transactions, report them immediately
  • If you haven’t begun using Credit Sense through online banking, it will be a great tool to monitor your credit report.

What We’re Doing for You

Protecting your accounts is critical to Southwest Louisiana Credit Union. Think of us like your bodyguards. We use state-of-the-art fraud prevention systems and our quick-response fraud department will notify you immediately should they detect any suspicious activity.

Our online banking and mobile apps are hosted on secure servers to protect the information you submit online.  Additionally, we have multi-factor authentication. A password, answers to security questions, a recognizable pic and your own personal “memorable phrase” like “I GOT THIS“ guarantees you are in the right account.

Stay Protected

Protection starts with you. Take these precautions to help guard against threats to your computer and mobile devices:

  • Make sure your operating systems, software and browsers are up to date and that anti-virus software and firewalls are in place when possible on all computers and devices.
  • Set passwords and enable screen locks to prevent others from using your computer or devices. Use a mix of characters and cases that are unique to each account or site you use.
  • Clear your device’s cache and history so that passwords, payment details and other saved personal information are deleted. Only store what you truly need.
  • Check for a padlock symbol and “https” in your browser’s address bar when submitting payment information or other personal details online, as these denote a secure site.
  • Be extra cautious when using public computers or Wi-Fi. Hold off on making financial transactions until you’re on a trusted device with a secure connection.
  • Download apps and software from authorized vendors only. Others may appear credible but could contain viruses that put your device at risk.
  • Limit sharing of your personal information. Be aware of privacy policies and terms and conditions on sites you use and anything you download.
  • Block cookies on your web browser. When you surf the Internet, hundreds of data points are being collected by the sites you visit. This data gets mashed together to form an integral part of your “digital profile,” which is then sold without your consent to companies around the world. By blocking cookies, you’ll prevent some of the data collection about you. Yes, you’ll have to enter passwords more often, but it’s a smarter way to surf.
  • Don’t put your full birth date on your social-networking profiles. Identity thieves use birth dates as cornerstones of their craft. If you want your friends to know your birthday, leave off the year.
  • Don’t download Facebook apps from outside the United States. Apps on social networks can access huge amounts of personal information. Some unscrupulous or careless entities collect lots of data and then lose, abuse, or sell them. If the app maker is in the U.S., it is probably safer, and at least you have recourse if something should ever go wrong.
  • Make sure you sign out of your mobile or online banking session when you finish to ensure that your session is closed.  If not, you will automatically be logged out after fifteen (15 minutes).
  • If you enter the wrong password three times, your Internet Banking account will be locked. Please contact Southwest Louisiana Credit Union at 337.477.9190.


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