Phishing Scams2018-03-26T14:32:21+00:00

PHISHING SCAMS

There’s nothing worse that being the victim of a phishing scam. You’re minding your own business and, before you know it, your digital life takes a hit and you’re belly-up.

Phishing scams lure account holders into providing personal or financial information to scammers posing as a legitimate business. Most phishing scams are hit you through email with messages containing links that ask for your personal data or download spyware to your computer or mobile device. Other phishing scams are conducted through phone calls, text messages and on social media. Don’t think that only the most vulnerable people fall victim to this common scheme — it may have already happened to you.

Like the good guys we are, Southwest Louisiana Credit Union will never solicit your personal information via phone or email.

What To Do If You’re a Victim

Don’t panic. If it looks like we’re sending you a suspicious email, then email swlacu@swlacu.com to alert us. This address is for incoming mail only; you won’t receive a response to any messages you pass on.

Email:
Forward the message with the original subject line intact and include the name of your Internet Service Provider (ISP) in the body.

Phone or Text:
Send an email with the time and date of the call or text, the number it originated from and what was requested.

Social Media:
Send an email with the content of the message you received along with the social media account it originated from.

If you suspect that you’re a phishing victim:

  • Ensure that your computer’s firewall, anti-virus and spyware detection software is current.
  • Run a virus scan on your computer and clean up any viruses or trojans that are detected.
  • Change your Account Access password from an uninfected computer.
  • Run anti-malware software on your computer.

If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, contact us at 337-477-9190 or email us at risk@swlacu.com.

What We’re Doing for You

Step aside and let your heroes take care of it! Southwest Louisiana Credit Union will never solicit your password, date of birth, Social Security number, credit card details and other personally identifiable information via phone, email, text, or other message. If you believe that you’ve received a phishing email, phone call, or text or social media message from us, email us at swlacu@swlacu.org and include the original message when possible.

Stay Protected

If an email looks suspicious or is from an unknown source, do not provide any information, open any attachments or click on any links. Treat it like a poisonous snake. Just walk away.

Look up the website of whoever the message appears to be from and go to it directly. Always beware of anyone who contacts you asking for personal information, such as account numbers. Your bank or credit card issuer already has them and shouldn’t be asking for them.

Watch out for emails, messages or phone calls that:

  • Request your confidential information like your SSN, account numbers, login IDs, PINs and passwords.
  • Threaten to close or suspend your account or state that it’s been compromised.
  • Or Phone Calls from the IRS.  The IRS would send you a formal piece of mail and have your information.

t fraud prevention systems. Our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements and verify your identity whenever calling in. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won’t be responsible for false charges to your account. That means we don’t punish the victim for having a rough day.

If you plan to travel internationally or domestically, you can add travel notifications as an added safeguard, so when you’re on that 8-hour flight to Europe, all you have to worry about is not getting motion sickness instead of your money. When you notify us of your travel plans, you can still use your Southwest Louisiana Credit Union debit and credit cards when our fraud monitoring would normally question any purchases you make. Just call our call center at 337-477-9190. Please be sure to provide the location and dates of your travel, including stopovers if you’ll have connecting flights.

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